HR is one of the most complicated aspects to running an independent hardware retail location, however one of the most necessary. The complex nature of working with people doesn’t often fit neatly on an excel file, yet the salaries, benefits and details of HR make up a large portion of any retail owners operating expenses….
Many independent hardware retailers worry about big box competitors with significantly larger marketing budgets. Unfortunately, these fears are well-founded. Studies show people purchase a higher percentage of their merchandise from big box retailers.